Greggs have revealed why they let their food go cold
It’s because you have to pay extra VAT
"They're not hot, is that okay?"
Although the campus Greggs is a sacred institution, one thing that frustrates us all is hearing the phrase above.
If you show up at the wrong time, you could leave the bakery disappointed with a lukewarm sausage roll, or (god forbid) a cold steak bake.
Greggs have often stated they "bake little and often throughout the day" but have finally explained why they let their pastries go cold on display.
A statement on their website reads:
"We sell savouries which are freshly baked in our shop ovens then put on the shelf to cool. We don't keep them in a heated environment, use heat retaining packaging, or market them as hot because of this.
"As bakers, we believe that baking our savouries fresh each day gives customers the best quality product.
"If the sausage rolls and bakes were kept hot after they had been baked, then they would be subject to VAT and the customer would have to be charged a higher price, in the same way that we charge VAT on our hot sandwiches which are kept in a heated cabinet and are subject [to tax]."
So there you have it – if you want piping hot sausage rolls 24/7 then you'll have to be willing to pay a higher price for them!