Unity Health’s patient registration ban has been lifted

The inspection found it had made ‘significant improvements’


Unity Health will now be able to register patients again after their ban was lifted by the Care Quality Commission following a reinspection.

This means new patients, including the thousands of freshers who have just arrived on campus, can now register at both the Wenlock Terrace surgery and the Kimberlow Hill surgery on campus.

The news comes after a number of issues related to Unity Health. For example, their telephone systems weren't working and they swiftly ended their online booking system after students had multiple issues with it.

One student also told us how Unity Health had missed a potential cancer scare when she had an appointment with them while the practice was recently placed in special measures which led to the ban on registering new patients.

The reinspection took place on 18th September 2018 and the inspectors found significant improvements had been made to the service.

A CQC spokesperson said: "The condition preventing new admissions has now been lifted as a result of these improvements. the inspection report will be published in due course."

However, they also went on to say the practice will remain in special measures until its "inadequate" rating is changed.

New students who wish to register with the practice can do so on the Unity Health website.

Unity Health said they are in the process of recruiting new GPs, nurse practitioners, telephone call handlers and a specialist phlebotomist. Alongside this mandatory staff training had been overhauled with the Royal College of General Practitioners providing expert advice on policies and procedures.