It’s now been confirmed whether Exeter University students can use PDFs to enter TimePiece

TimePiece has now confirmed whether Exeter Uni students can use PDF tickets to enter its venue.

This comes as a number of students explained they were turned away on 11th January despite having “valid” tickets.

For over the past year, many students have resold, sold or exchanged TimePiece (TP) tickets on Facebook’s Overheard page in the hopes for a night out.

After purchasing tickets from re-sellers, many Exeter students have used screenshots of PDF copies of the original ticket, which have usually been valid until now.

However, TimePiece has tightened up its policies surrounding re-sold tickets, telling The Exeter Tab that screenshots of the PDFs are no longer allowed for entry.

TP has said that its changed its ticket policy in order to prevent scamming and overpriced tickets being sold on local social media groups.

Although, on Saturday 11th January, one of the first nights back for Exeter students, a number of them were turned away for having PDF tickets, which they believed were valid.

Taking to social media, students spoke out saying they were left frustrated, annoyed and disappointed when the venue refused their FIXR tickets despite being valid and in the time of their ticket slot.

Yet, we now know they were turned away as their ticket was a “screenshot” and “wasn’t attached to an email” – something TP no longer accepts. Yet, this has been met with backlash as students believe it’s unfair for the club to refuse re-sold tickets when the original ticket drop sold out so quickly.

One student, who attended TP on the 11th, took to Overheard to warn others that “if you’re trying to get in with a photo of a PDF, they won’t accept it” and that the bouncers were very “strict” on tickets.

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Alongside this, TP came under fire for its high volume on that Saturday night as many students described the club as “overcrowded”, “busy” and having “no crowd control”. Those who managed to get into the club on Saturday posted on Facebook Overheard: “Why am I getting involved in borderline crowd crush to get upstairs?”

Furthermore, due to the high demand for TimePiece on the 11th, many students were refused entry as their ticket had “expired” despite waiting in the long queue.

One student, Katie*, told The Exeter Tab that they had a “7:30-8 ticket” but was told “it was a screenshot of a PDF even though it was a legit ticket” she bought.

Following this, another student, Ella*, explained that she was “there on time, but was told the club was full and to come back in 30 minutes but then [her] ticket time was over and they didn’t let [her] in”.

via Facebook

Tickets, especially for TP, have always been a huge issue for Exeter students. As a small city, FIXR tickets sell out quickly, which leads students to scout spare ones on Overheard and buy them from other students.

Resale tickets have continued to jump in price on selling sites, with some for TP going for up to £55 when they originally cost £2-£4.

One anonymous Overheard member, spoke about the issue with reselling, posting: “Every year, [TimePiece] attempt to stop [reselling] in one way or another, but it has never worked and never will.”

Followed with: “No one is blaming TP for the reselling; it’s not their responsibility to stop it. As long as they sell tickets at a reasonable price on the initial drop (which they do), there’s no reason for them to get involved in the secondary market.”

via Facebook

Another outraged member posted that “reselling allows us to bring friends who couldn’t get tickets. Find a different way to stop the inflated tickets, I stand alongside many and believe this isn’t the correct way to go forward with things.”

David, the manager of TimePiece spoke to The Exeter Tab about the situation surrounding FIXR tickets, he said: “We would like to clarify that our ticketing partner, FIXR, has advised us to exclusively accept in-app tickets due to a concerning increase in ticketing scalping activity associated with our events.”

“FIXR made us aware of activity whereby bots were buying multiple tickets when tickets went live, with these tickets being bought with the sole intention to resell at inflated prices through a third party app/website. This was preventing genuine customers having fair access to the tickets.”

“In our commitment to ensuring a fair and safe purchasing environment for all of our customers, this measure has been advised by FIXR as a short term vital step in protecting ticket integrity and preventing the ticket scalping that had been happening.”

“By streamlining tickets sales through FIXR, we aim to maintain ticket prices at face value and keep them as affordable as possible. Thank you for understanding and your continued support.”

* = Name has been changed.

Overheard and FIXR have been contacted for comment.