Metro are offering refunds on travel season tickets due to coronavirus

Amidst the Global Pandemic that is Covid-19, there have been reports of lots of disrupted metro travel and lots of students are moving back home much earlier than usual. The virus has meant many services are now working to Sunday timetables, and many students are no longer needing their precious metro passes.

Nexus has promised to refund travellers on delayed trains and people who have monthly or annual passes that are going to go unused.

To claim a refund on your season ticket, download a form from the Nexus website, fill it out and post it to Nexus Customer Services.

Your refund will be calculated on the basis of how many full days are unused from the date of your refund request.

Newcastle University students should also send a photo of their smartcard instead of sending it in.

As much as your in denial the year is over so soon, you may as well get some money back!

For delayed trains, you can claim a refund if you have to wait on the platform for 15 minutes longer than was advertised on the platform board, or if the train you are currently on is delayed any longer than quarter of an hour.

It’s because many drivers are having to self isolate so services may be disrupted.

To claim a refund, Metro requires a copy of your Pop card, or of the original metro ticket, and a brief description of the journey including the date, time, location and where you were travelling to. You must also apply for the refund within 28 days.

The information can be sent via a customer response form, that can be picked up from a Nexus TravelShop. Due to lockdown we should try and avoid going into the shop so you can just write to their customer relations team at: Customer Relations, Tyne and Wear Metro, Metro Control Centre, South Gosforth, Newcastle Upon Tyne, NE3 1YT.

If you’re a Popcard or Network One ticket holder you can also scan and email a copy to @[email protected].