Second year threatens to sue Nestle over waferless Kit Kats

A KCL second year is demanding a lifetime supply of chocolate under threat of legal action after getting eight Kit Kats with no wafer.

Saima Ahmad was so enraged that she wrote a strongly-worded letter to manufacturer Nestle explaining her disappointment.

The Law student even quoted case law from the 1930s to back up her demands.

Saima with her disappointing haul

The 20-year-old bought a multipack of eight Kit Kats from her local supermarket for £2 last month to share with her friends.

Saima, a second year law student at Kings College London, feels misled by the company and believes that they have ignored their duty of care to consumers.

She said: “They go about advertising the unique concept of Kit Kat, but I’m so disappointed by what I have purchased.

“I’m hoping they will apologise to me and in future focus more on quality of their product.

“No-one else in that industry has that unique concept about mixing the wafer with the chocolate and that’s why I’m a fan.”

Saima is even threatening to take legal action and sue the confectioner unless they give in to her demand.

She said: “I wouldn’t rule out taking this further if Nestle do not apologise or compensate me adequately.

“As I mentioned in my letter of complaint, an unlimited supply of Kit Kats would do.”

Before she wrote her letter the student did her research and found that others had complained of similar experiences in online forums.

Saima said: “Nestle have a huge following and I don’t think these mistakes are acceptable.

“I have researched this problem and I found that it wasn’t just a one off and it has happened quite a few times.

“There are quite a few forums online where people complain of having Kit Kats without wafer.

“They should definitely give in to me, I’m hoping my demand will go higher than the customer service platform.

“I’d like the CEO of Nestle to respond to my letter because it’s an extremely important issue.

“I’m trying my luck – if you don’t ask you don’t get.”

This is what a waferless Kit Kat looks like

If granted her wish of a lifetime supply, Saima doesn’t think she’s likely to become sick of her favourite chocolate bar.

She added: “I think I would eat my life-time supply of Kit Kats in intervals so I didn’t get sick of it.”

In her letter to Nestle Saima said: “The truth of the matter is; manufacturers owe a duty of care to consumers.

“The specific duty you owe in consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective.

“As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestle.

“The loss I have suffered is of monetary and emotional significance.

“I would like a full refund of the defective pack of Kit Kats I purchased. I have also lost my faith in Nestle.

“Clearly, if I wanted to purchase a confectionary item that is purely chocolate, I would have purchased a bar of Galaxy.

“I would therefore like to request a life-long supply of Kit Kats so that I can act as a means of quality control – it appears you need me more than I need you.”

Nestle have been approached for a comment.