Edinburgh Airport ranked as the fifth worst airport in the world in slightly misleading survey
Surely that’s a bit harsh?
Yas RanaAccording to a survey by AirHelp, a company that offers legal advice to people affected by delays and cancellations, Edinburgh Airport is the fifth worst airport in the world.
Airports were judged on the number of delayed and cancelled flights as well as the quality and service ratings and ‘social media sentiment analysis.’
If you’re thinking that the ranking sounds a tad misleading, you’re right. The survey only looked at 76 airports – hardly a worldwide study when the UK alone has 61 commercial airports. Understandably, Edinburgh Airport were not happy with the survey. A spokesperson told Edinburgh Evening News: “We don’t think that this so called AirHelp score helps anyone. It’s wrong and we don’t recognise the figures given or agree with the weighting.
“Our passengers and airlines tell us how we’re performing and we’ll continue to work hard at giving the best service we can, measuring our performance and listening to make sure we get better.”
Sounds like airport rankings are even worse than the university ones.
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