Starbucks are being sued for ‘underfilling lattes’
Wake up and smell the coffee
First they got your name wrong, now this.
Two ex-regulars at the coffee giant are claiming that there is a worldwide conspiracy to screw over its customers. A system to standardise the recipe for lattes put in place in 2009 allows Starbucks to save millions of pounds a year by reducing the cost of milk- the most expensive ingredient in your morning cup of joe.
The cup, in this situation, is literally half empty; the baristas steam the milk in a way that makes you think there’s way more coffee in your cup than there actually is.
For example a “grande” is supposed to be 16 ounces. If you pay for 16 ounces, you should get 16 ounces of caffeinated goodness, right? In reality, baristas are told to use 12 ounces of milk and two 1 ounce shots of coffee. I did my Maths GCSE a long time ago, but I’m pretty sure those numbers don’t add up.
It has also become apparent this week that Costa baristas don’t actually add another shot in their large compared to they medium, despite previously claiming to. How many other companies are doing this? Do we really know what is going into our products? I can understand why huge companies would regulate recipes but that doesn’t mean part of our coffee should be taken from us.
People are not happy, Suzanne Stone, a Birmingham Second Year told the Tab:”It’s robbery, I can barely afford to buy starbucks as it is without them mugging me off when I do”.
Haven’t noticed that your cup hasn’t been properly filled? The foam which layers the top of your latte can be deceptive and the two heroes bringing the issue to light claim it should not count to a drink’s volume as “the food science community measures foam by mass, not volume”.
Starbucks has denied these allegations and has said they are “without merit”. Nonetheless, I don’t know about you, but I think its time to buy a flask.