Vodafone down in Southampton for THREE Days
Students returning to Southampton from their Easter holidays have been met with little to no signal on the Vodafone network over the last few days. Problems began on the evening […]
Students returning to Southampton from their Easter holidays have been met with little to no signal on the Vodafone network over the last few days.
Problems began on the evening of Tuesday 9th with customers raising 3G problems with the Vodafone on their Network Forums, and as numbers of customers affected rose, Vodafone were very slow to acknowledge a fault, apologise, or even provide an update on when network coverage would return, until Wednesday evening.
As Vodafone began to work out – very slowly – what the fault was, explanations changed from person to person. Whilst some customers were advised that it was individual SIMs at fault, others were told that Vodafone was carrying out 4G tests across the Southampton area and something had triggered the mobile network coverage to vanish.
One disgruntled customer told The Tab:
What was most bizarre was the act of walking from Hartley – no coverage at all – to the Bridge. My signal suddenly came back with 1 bar and all of my apps began to push messages back to my phone, but then the signal went as quickly as it came and the Bridge is another deadzone.
Vodafone customers are urged to flag problems with the provider and you can get in touch with representatives either online, via Twitter or by calling 08700 700191. Several customers affected by the coverage black-spots have been promised a partial reduction in the next bill, and others will be refunded in line rental fees for the days without network coverage, so the sooner you get in touch with Vodafone, the better.
Have you been affected by the Vodafone coverage black spots? Where were you at the time? If you have been affected, go here to flag your problem with Vodafone and let us know in the comments.